Abbabbо Delivery Policies

1. General Shipping Policy

• Abbabbо partners with multiple vendors, and each vendor manages the packaging and dispatch of their products.

• Orders may arrive in multiple shipments if items are from different vendors.

• Shipping charges and delivery timelines may vary depending on the vendor, location, and selected shipping option.

2. Delivery Timelines

• Standard Delivery: 5–7 business days.

• Express Delivery (if available): 1–3 business days.

• Vendors are required to dispatch products within 48 hours of receiving an order.

• Delivery times may be affected by factors such as public holidays, natural events, or courier delays.

3. Shipping Charges

• Vendors may set their own shipping fees, which will be clearly displayed at checkout.

• Abbabbо may offer free shipping promotions on selected products or cart values.

• International orders may incur customs duties, import taxes, or additional shipping charges, payable by the customer.

4. Order Tracking

• Customers will receive a tracking ID once the order is dispatched.

• Orders can be tracked via the Abbabbо platform under “My Orders”.

• If a tracking ID is not updated within 48 hours, customers should contact Abbabbо support.

5. Failed Delivery Attempts

• Courier partners will attempt delivery up to 3 times.

• If delivery fails after multiple attempts, the product will be returned to the vendor.

• Refunds for failed deliveries will be processed as per the Refund Policy (excluding shipping fees).

6. Restrictions & Exceptions

• Delivery is not available in restricted zones such as military bases, P.O. boxes, or remote locations where courier partners cannot operate.

• Hazardous, oversized, or fragile items may have special shipping requirements and longer delivery times.

7. Vendor Responsibilities

• Vendors must pack products securely, dispatch items within the agreed timeframe, and update order status promptly.

• Failure to meet delivery standards may lead to penalties or suspension from Abbabbо.

8. Customer Responsibilities

• Customers must provide a valid delivery address and active contact number.

• Ensure availability to receive the package at the estimated delivery time.

• Any address changes must be updated before dispatch.

9. Lost or Damaged Packages

• If a package is lost in transit, Abbabbо will coordinate with the vendor and courier partner for refund or replacement.

• For damaged packages, customers must report within 48 hours of delivery with photos of the damage.

10. Policy Updates

• Abbabbо reserves the right to update delivery policies at any time to improve service quality.

• Customers and vendors will be notified of major changes via email or dashboard notifications.